Access

Wheelchair access is available to the Guildhall Box Office, Cinema, Theatre, Galleries, Cafe Bar, and Toilets from the lift at our Eastgate Street entrance and via the entrance from Kings Walk car park. There are also Accessible parking spaces and ramp access via our Kings Walk Car Park entrance on the fourth level.

It is also possible to drive to the Eastgate entrance for evening drop off. Assistance Dogs are welcome.

For new visitors, we offer access maps with pictures and information for customers and performers who are new to the venue or who would like to see around in advance.

You are also welcome to come in and look around before attending an event.

Box Office and Ticketing

You can contact the box office by phone 01452 503050, email guildhall.boxoffice@gloucester.gov.uk or visit in person.

We are able to use Hearing link services over the phone. https://www.hearinglink.org/living/loops-equipment/relayuk/

We aim to respond to requests or queries about access received via email or phone within 48 hours.

We will keep a record that you are planning to attend if you have let us know in advance so we will be expecting you.

If events are cancelled or rescheduled we will email you to inform you – if last minute then we will call you in advance.

We are pleased to offer a free ticket to any personal assistant or carer accompanying a disabled person. Please advise the box office in advance if we can do anything to make your visit easier.

An induction loop to assist the hard-of-hearing is always on in our box office. We also have a seat next to the box office if there is a queue.

If you are unable to attend, please let us know and we will do our best to help you with future events.

All of our what’s on sheets are printable and can be requested in larger formats or downloaded and printed.

Cinema

From the lift there is level access to the Cinema and accessible toilet.

We have 7 accessible seating areas of which 4 are available all of the time.

Whether you use a wheelchair or require a different seat, these spaces are accessible and you can purchase them online or via the box office. These spaces are at the side of the room from the front to the back.

We can also offer table service in the cinema and have paper menus available. We can also send these out in advance.

We offer regular Hard of Hearing descriptive subtitled films. These are labelled DS in our programme.

We have an induction loop in the Cinema.

Accessible Toilets

At the Guildhall, we have gender neutral toilets, gender specific toilets and three accessible toilets on site.

Our accessible toilets are for everyone and are gender neutral. You can find these in our Gallery space on Level 2, outside the George Hunt Room, on Level 3, there is also a radar key accessible toilet along our main corridor just outside the Bar & Café.

The accessible toilet in the Gallery is also where you can find baby changing facilities.

Audio Description

We now have Audio Description in our cinema, this is a service for visually impaired or blind people.

In addition to the main soundtrack of the film which plays through the speakers, AD users listen to a narration that details what is happening on screen at selected breaks during the films dialogue, through a set of headphones.

The headphones still enable the user to hear the main soundtrack through the Cinema speakers.

You can reserve your AD headsets when booking your ticket either through our website or at the Box Office.

You can collect them when you arrive for your screening from the Box Office. All films with Audio Description will be listed with AD alongside the screening time.

Performance Events

For seated events we offer accessible spaces in the Hall and cinema. Early entry is also available to enable you to get comfy before the doors open.

As access to the main hall requires a set of steps we have a stair lift available.

For Standard events where the audience stand we have an accessible area at the front of the room for wheelchair users with access in front of the crowd barrier - enabling you to have easier access in and out of the space. If you are on your own, we are happy to offer assistance.

We have a balcony area with seating which is only accessed via stairs.

A loop is available for some performances.

We try to limit the amount of strobe lighting and will let you know in advance via signage inside the venue.

We have an accessible bar area in our main bar. Our staff will assist with delivery and ordering of drinks if requested to do so.

For seated events, we can offer table service.

Performers

We can offer a separate dressing room with accessible washroom and access to the hall via a stairlift.

We can supply a full dressing room features except a shower.

There is no level access to the main stage or main dressing room. Access to the stage is via steps. We do not currently have a ramp.

We do have a flexible stage area so can offer a performance area on main floor with seating or standing around for audience.

Seat Widths

For further details about the widths of chairs in our venue please refer to the pdf below.

If you require any further information please contact our Box Office team on 01452 305030 or email guildhall.boxoffice@gloucester.co.uk.

For more details on the venues accessibility please visit the links below.