Access

Assistance dogs are welcome at the venue. Please notify us in advance so that our Operations team can welcome you.

Audio Description is available in in The Chamber Cinema. This is a service for visually impaired or blind people. 

In addition to the main soundtrack of the film which plays through the speakers, AD users listen to a narration that details what is happening on screen at selected breaks during the films dialogue, through a set of headphones.  

The headphones still enable the user to hear the main soundtrack through the Cinema speakers.

You can reserve your AD headsets when booking your ticket either through our website or via the Box Office. 

You can collect headsets when you arrive for your screening from the Box Office. All films with Audio Description will be listed with AD alongside the screening time. 

Audience Description services have been made possible thanks to generous funding from Gloucestershire Talking Newspaper.

We have gender neutral toilets, gender specific toilets and three accessible toilets in the venue. 

Our accessible toilets are for everyone and are gender neutral. You can find these in our Gallery space on Level 2, outside the George Hunt Room. On Level 3, There is also a radar key accessible toilet along our main corridor just outside the Bow Bar on Level 3.

Baby changing facilities are available in the accessible toilet in the Gallery on Level 2.

You can contact the box office by phone 01452 503050, email or visit in person. See opening hours here. 
 
We are able to use Hearing Link services over the phone. 
 
We aim to respond to requests or queries about access received via email or phone within 2 working days. 
 
We will keep a record that you are planning to attend if you have let us know in advance so we will be expecting you. 
 
If events are cancelled or rescheduled, we will email you to inform you. If last minute, then we will call you in advance. 
 
An induction loop to assist the hard-of-hearing is always on in our box office. We also have a seat next to the box office if there is a queue. 
 
If you are unable to attend, please let us know and we will do our best to help you with future events. 
 
All of our what’s on sheets are printable and can be requested in larger formats or downloaded and printed. 

If you need the assistance of a companion or carer to attend an event, we are pleased to offer a free carer tickets. These tickets are available for the majority of events. There is a limited number available for each event, so we advise early booking where possible. 

Please advise the Box Office in advance if we can do anything to make your visit easier. 

We will keep a record that you are planning to attend an event, so our Operations team will be expecting you.

An induction loop to assist the hard-of-hearing is always on in the Box Office. 

An induction loop in The Chamber Cinema. 

A loop is available for some performances in The Ballroom.

Wheelchair access is available to the Box Office, Chamber Cinema, The Ballroom, Galleries, Bow Bar, and toilets from the lift at our Eastgate Street entrance and via the entrance from Kings Walk car park. There are also accessible parking spaces and ramp access via our Kings Walk car park entrance on the fourth level.  
 
It is also possible to drive to the Eastgate entrance for evening drop off. 
 
For new visitors, we offer access maps with pictures and information for customers and performers who are new to the venue or who would like to see around in advance. 
 
You are also welcome to come in and look around before attending an event.