Food & Drink Shift Leader

About the Role

Gloucester Guildhall is a busy, multi-use venue that operates seven days a week to support our varied cultural programme. Depending on what's happening in the building, our day may start as early as 8:30am and continue into the evening, sometimes finishing at 10pm, midnight, or later. As a Café/Bar Shift Leader, you'll be a key part of our food and drink operation, working closely with a team of casual and agency staff to deliver excellent service across the venue. You'll provide day-to-day leadership during shifts, helping to create a positive, supportive working environment where everyone can do their best work.

You'll be responsible for ensuring the safe and compliant sale of alcohol, maintaining high standards of food and drink service, and supporting the smooth running of our catering offer. This is a hands-on role, and you'll be involved in everything from preparing hospitality for corporate events to serving cinema audiences and helping deliver busy live events attended by hundreds of guests. If you enjoy variety, teamwork, and creating positive experiences for people, you'll find plenty to love in this role.

About You

We're looking for someone who is enthusiastic, approachable, and passionate about delivering great hospitality. You'll be confident leading a team, happy to roll up your sleeves and work alongside colleagues, and able to remain calm and organised in a busy environment. You take pride in delivering excellent customer service and understand how the little details can make a big difference to a visitor's experience.

You'll be proactive, adaptable, and comfortable making decisions when needed. Whether it's supporting a colleague, solving an unexpected challenge, or responding to a busy service period, you'll approach situations with a positive attitude and a willingness to help.

Most importantly, you'll be someone who enjoys working with people and contributing to a welcoming and inclusive team culture. We work to annualised hours, so flexibility is important. Some weeks may require fewer hours and others a little more, depending on the needs of our events programme, but in return you'll be part of an exciting venue where every day brings new opportunities and experiences.