Box Office Assistant

About the role...

This is a flexible 18.5-hour per week contract, working primarily Wednesday to Saturday on a rota basis. Shifts will be scheduled around the Guildhall's busy events programme and may include a mixture of daytime and evening working. While the majority of hours will fall between Wednesday and Saturday, there may be occasions when you are required to work on other days to support the programme. Evening shifts will form a regular part of the role, and you may occasionally be required to remain on duty later than your scheduled finish time depending on the end time of an event.

What you'll be doing...

• Selling tickets in person, by telephone and online.
• Providing excellent customer service to visitors, artists, promoters and event organisers.
• Managing customer enquiries via email, telephone and face-to-face interactions.
• Processing bookings, ticket collections, refunds and waiting lists.
• Maintaining accurate customer records and handling cash in line with procedures.
• Supporting city-wide events and cultural activities through the Guildhall Box Office.
• Working closely with colleagues to ensure the smooth day-to-day operation of the Box Office and front-of-house areas.

What we need from you...

We're looking for someone who:

• Has excellent customer service and communication skills.
• Enjoys working with people and can remain calm under pressure.
• Is confident using IT systems and administrative processes.
• Has good attention to detail and strong organisational skills.
• Can work flexibly, including evenings and weekends.
• Has experience in a customer-facing role.

Experience of working in a box office, ticketing environment or using systems such as Ticketsolve would be an advantage, but full training will be provided.